Heather in Scarborough

I renovated my kitchen in 2007. I spent many hours with the wonderful folks at Carpet Towne selecting the perfect Kitchen floor (I cook a lot!). I ended up installing a FlexTherm heated floor with a beautiful Italian double fired porcelain tile in the style of travertine (with a better price point and durability). In the end, I had some installation issues and over a few years, some tiles cracked. Tom, Bonnie and Jim were amazing. They fixed the problem and I love walking into my beautiful kitchen in my bare feet on my nice warm floor. The product and the pricing are important but the after sales service is the 'unknown' . I am happy to say that for Carpet Towne , this is not presently a concern. Do your part, work as a team and you will get great results.

When it comes down to the bottom line for windows-... product, installation and after sales service are what count. I had most of my windows in my 1930's bungalow replaced in 2006. The windows are beautiful; the installation was neat and still looks perfect. I exprienced a known issue with locally manufactured glass seals breaking causing fogging and distortion. One email and Hometech was there in a week to measure (for a small fee) . Two weeks later, the affected galss was replaced . No questions, no hassle, no additional charge. It was such a pleasant experience; a rarity in this market place.