Lee

Really happy we chose Canglow to replace nearly every window and a door in our home. The products came a little late but given the circumstances that was expected. The price was really competitive, the products top of the line. The installers were great. They were fast and for the most part professional, leaving a relatively tidy house and yard behind them. But I docked a point. Half a point for feeling like I had to chase them for information. The other half for having to clean up a bathroom behind one of the installers.... Maybe that guy should take a seat.... and if he decides to wash off the days dirt in the sink don't just leave it all over the counter.

An interesting experience. After being charmed and hiring them to replace three windows the service turned cold and distant. The products showed up late which I won't fault given the pandemic. But it became my job to call, and call again just to get an update. Eventually the project manager got a hold of me, only to shrug. To get the impression that this guy/company no longer gave a ____ was really frustrating. Makes me glad we didn't hire them to do the other 16 windows. I would have appreciated being kept in the loop and not feel uncertain that my small order altered the quality of service that I received. The installers did a good job however and did well to clean up after themselves. The windows look great and fit well.