Danish

Overall experience with Bosky was sub-par. We hired them for stairs and painting the rooms. The workmanship on the stairs was good. However, we believe they had outsourced this job to another company but we cannot confirm this. There are a few areas where we were disappointed and hence giving them 2 stars. We were expecting a better finished product and experience given the premium we were paying them compared to other quotes we got 1) The paint/finish work was subpar both on the rooms and the stairs we pointed out multiple deficiencies at multiple walkthroughs to the project manager who assured us it would be fixed and it was not. We are going to hire someone else to put in the finishing touches and fix the paint defects. 2) Communication with the project manager was quite poor. We had walk throughs where we gave feedback on all the areas that required attention and items were still missed and left unfinished. After the work was completed, we sent an itemized list of outstanding issues which has been ignored by the company. 3) The invoice/payments were off. If you end up hiring them, dont just pay the invoice without checking every detail. Keep a copy of all the receipts. The itemized list was wrong and payments were completely missing from the invoice. We had to repeatedly tell them to apply payments we had made. This is unacceptable for any professional company. We had multiple versions of the invoices reissued. On a positive note, the people/tradesmen who were at our home were very nice and they made the experience better.

I had a horrifying experience with another large company, more than 9 technicians showed up to try to fix the poor installation job the initial company did. Decided to cut ties with the company and go for Convertible. The experience was delightful from start to finish. I spoke to Marnie and explained to her the issues I was having. She recommended the perfect unit (Goodman) that was quieter and smaller than the unit that was just installed. To top it up, Convertible was even able to offer a better price! The day of the installation was impeccable and Adam was extremely patient and the attention to detail was high. Overall we have been very happy with the experience front to end. Will recommend the company to anyone.