Hilarie in Calgary

We purchased an island cook top hood vent in February. The retail store gave us a name of a contractor they used so we called them at the end of June. The person I spoke with from this company (1) was not willing to come out for a site inspection, but rather tried to up-sell us telling us we needed a new furnace and new water heater before they would install the hood vent. I called another company (#2) and scheduled an appointment for 5 weeks later just for them to do an inspection. By this time we are at the end of July. When the gentlemen came to do the site inspection, he told me they could not handle the entire job; meaning cut hole in the roof, build the structure to hold the hood vent, insulate, wire and install the hood vent; in other words from beginning to end. We waited 5 weeks to be told they could only connect the hood vent and not do the entire job. Keep in mind, when I booked this appointment I asked up front if they could do the entire job and the answer was yes. By this time, I was ready to return the hood vent. I called Weihler Mechanical (#3). I told them our experience so far, and asked can you do the job from beginning to end, so that all I needed to do it turn the vent on when you are done. They said YES, we have access to all trades to do the work same day. Weilher's installers came and were very friendly, respectful, knowledgeable, answered all our questions and removed our concerns. The electrician came and they were the same; very friendly and knowledgeable. The installers were fantastic, cleaning up afterwards, showing me what the hood buttons were for and educating me on how hood vents function. (HVAC lesson) From the time I called Weihler to ask if they could do the work to the day it was installed was 5 days. That's 5*-Service! if you ask me! Thank you Eric and the entire team and extended team - Thank you for 'saving our reno'!