Shane in Toronto

I arranged an asbestos abatement with Andre after he completed the same work in my neighbour's house. Andre was very professional, kind, and (extremely) patient throughout the process. (We got our wires crossed and I left him waiting outside for 25 minutes when he arrived.) He even went the extra mile, and helped me check the attic for vermiculite without extra cost.

Robert from Rooter Man helped me fix a leak that had sprung in a second-floor bathroom. I called first thing in the morning and he was by in the early-afternoon. After arriving, he quickly assessed the issue and warned me that we would likely need to cut a hole in the ceiling to trace the problem. With everything he did, he presented the issue and discussed our options with me. I initially thought the problem was the tub, but it ended up being the toilet, which was improperly installed. He presented more options, indicated what each option would cost, and described the consequences of each. He was honest and professional throughout the afternoon, and set me up with a solid fix with the parts he had available in his truck. We're quite pleased!

My partner and I were late in recognizing a bedbug problem, given I didn't react to the bites, which resulted in a small infestation. A relative recommended Muhammad's services, so we gave him a call and left a message. He returned the call shortly thereafter and offered to come by same day. Upon his visit, Muhammad thoroughly inspected not only the known site of the bedbugs, but also the entire house. After nearly an hour, he determined that — we were lucky — the bugs had not migrated out of our bedroom. He returned the next day and got to work. He spent 7.5 hot summer hours in a sanitation suit fastidiously cleaning every nook and cranny in the room. He cleaned absolutely everything, even between papers in a nightstand. Perhaps the best part about his service was: he saved everything except our bed slats. Muhammad was extremely professional throughout — not to mention appreciably non-judgemental, given we made a number of errors after we discovered the bugs. Before he left, he set up several preventative measures, including mattress covers and bug interceptors around the beds (even in our son's room). He then checked back in repeatedly to ensure we were bug-free. Nearly 4 months later, we haven't had a hint of the little buggers. It was a stressful process, but it's clear we were in good hands. While it was expensive, the fact we kept most of our furniture meant less money, time, and hassle repurchasing everything. Suffice it to say: we're happy customers and my pregnant wife and I were very relieved.