Sylvia in Toronto

On July 21/20 Derek showed up to look at our interlocking brick driveway and walkway and gave us a quote for $1100.00 to power wash, fill with sand and seal. Said he would be back following week weather permitting. Showed up around noon on Aug. 14/20. Said he had a flat tire. Left 1 guy here and left. They power-washed the driveway which blew all the stuff up on side of house and the kitchen windows and our neighbours' garage, as well. Derek came back later and tried to hose down the windows with no result. Left again, now 2 guys were putting the sand in the cracks. Derek came back to seal.....sprayer for sealing broke down. They went to Dollarama to get paint rollers to finish sealing driveway. Looked good that night, however, I knew I would have to clean. Our cat had to be put down on the 15th, so I didn't get to clean that day. So on Sunday the 16th I had to scrub down windows with soap and a sponge, house down both the side and parts of the front from all the crap from the driveway in between the bricks and neighbours' garage. I also had to shovel the end of the driveway where all the other crap from between bricks ended up. I noticed the hose was washing away the sand. Sent an email to Derek that day to come back and take a look. He showed up unannounced and we showed him the mess. Said he would be back with some sand in a few days. Aug.26/20 emailed to say "He hadn't forgot about us". Sept. 1/20 emailed him again to tell him the driveway was much worse. "Things are growing again between bricks and the sand is washing away when it rains". Responded "was having some personal matters and would be right out to fix as soon as he could". Sept.15/20 no word from Derek, so I sent a not very nice emailed as to how disappointed we were and that we neither received a receipt for the $1125.00 not any kind of Warranty, which should be good for 4 or 5 years. Got a reply "the moment I'm able to I will be right back to fix, I apologize. Oct. 1/20 sent another email as we had not heard a word back from him. Said we were very disappointed and would be home all day on Oct. 2/20. To date have not heard 1 word from him. I'd say, not very professional!!! We have tire marks in sand at the end of the driveway. Most of the sand is just washing away. Everytime we walk in our house it's like walking in from the beach. Sand everywhere. This job should have been very simple. 1. Comeback with some sand to fill the open cracks. 2. Reseal it properly with a decent seal. Not sure what our options are at this time, however, we will be looking into it.