Christopher Newcombe in Pembroke

I would like to state that I was very dissatisfied with the service of this company. Being from a military family, I have been through many moves in the past, and have never encountered this many issues. First of all I was always mislead on dates of pick-up and arrival. My stuff in Medicine Hat had been in a storage container that was only closed on Sundays due to business hours. I clearly stated this to them on several occasions. After about a week late from our original pick-up, the driver called me on Saturday to say (low and behold) he would be there Sunday to pick up. The driver first told me he was never informed of this information and would call me back. I then found out on Monday after having to call them that the driver had just skipped my pick-up. I was then informed that it would be picked up on the next trip. Two weeks later I called them once again to enquire. This time the truck had been broken down and was delayed about another 5 days. More waiting for the pickup. Finally on Feb. 24th our stuff was picked up, after our original date was Feb. 6th-9th. I then discovered I was given additional costs because the driver did not want to back the truck up close enough to the storage bin. That cost me about $175. This was not even approved of me as I was in Ontario, did not receive a phone call, instead they got a friend of mine who was at the second pick-up in town to sign without even getting my approval. Last I knew I was the one paying for this no? I had to speak to a manager now as because they took so long, I had to pay more on my storage container. The manager told me that he would take $100 off my moving costs to calm me, unfortunately I had to remind them on every phone call to do this as they never seemed to apply it. Sounds like there is very poor communication here. Then the delivery. I was told it would be at most 10 days after the pickup, and it was going to be rushed due to all the extra time I had waited. I received an e-mail on the 28th saying my stuff was back in Vancouver and it was being loaded on the train to be sent to Toronto. It would be 7-10 days, this is 4 days after I was originally told at most 10. Needless to say I wasn't very optimistic. Finally on March 12th, the moving van arrived. This is more than a month after what our original date of pick-up should have been. Wow... But wait it wasn't over. As I watched the driver open the door to the side of the truck I could see how full the compartment was. The door opened and out came a valuable picture with frame falling out of the truck. Claim number one. Then I watched the driver unload the items higher up, WHILE STANDING ONTOP OF MY NICE FRONT LOAD DRYER, nice dent in it, claim number two. The third claim is still a mystery as I have no clue how it could have happened, a clip from my recliner went missing that was firmly bolted to the back of the recliner. On top of this, I thought the drivers were misinformed and rude. They insisted on a credit card imprint, I told them they didn't need it according to Kerry as all the info was arranged earlier. This led to the credit card being charged twice (please watch out for this scam). Also I had asked the drivers to read off the tag numbers as they brought in items, so I could check off everything and make sure nothing was missing, they gave me a hard time about this and I eventually gave up, as there were even tags missing. I'm still not finished... Before the end of the 10 days I sent Kerry a e-mail with my claim and pictures (even one of the driver on top of my dryer), I then called her to ensure she got it so that I didn't end up finding out she didn't after the 10 days. She told me that Heather, from the claims dept. was on vacation and she forwarded to her. She told me when she would be back. I then called the day after she got back to make sure she got my stuff. Nobody informed me I had to send it through their website, yay... more waiting. I did then do this and received confirmation that I would be contacted in the next 2-4 weeks. Four and a half weeks later (yesterday) I got tired of waiting and called myself. And was told that their ridiculous idea of 60cents per pound would not even cover my deductible. Pretty pathetic that I'm receiving 60 cents per pound when I already paid 48 cents to get it here. So in accordance to their math, my (lets just say) 250lb dryer is worth (250lbs x 12 cents) $30, my 3 yr old dryer is worth $30? I'd like to know where these guys shop. After all my trouble I am receiving a $100 settlement as part of their customer appreciation program, lol. I think I've said my 2 cents but I highly do not recommend going with this moving company until they organize themselves alot, and I mean ALOT better. There is no need for me having to constantly call them to get info on pick-up, delivery, or anything of the sort, when they should be keeping me informed. The drivers were rude, the claim is ridiculous and the timing, well I know I didn't appreciate having to sleep on a rated old couch for close to a month.