T in Toronto

We selected AquaTech to install a sewer backflow valve in our house based on their competitive pricing and long warranty period. Overall we have been satisfied with the experience. In particular, we appreciated Terry's (I may be botching his name?) work. He and a team member worked efficiently, left the job site clean, and most importantly (in my opinion) were good about explaining the work and answering questions. The only hitch in the experience was that initially we had some difficulty getting a quote; after getting in touch again it turned out it hadn't got sent by accident which is understandable. We also appreciated the tip to call the city and find out if a sewer backflow had been already claimed on our property. It hadn't, but we've since heard of this happening to others and were grateful we checked in advance.

Trish and Sarah have been invaluable in helping us as homeowners determine how we could be proactive about doing our part when it comes to "greening" our home. As we are concerned about climate change but not looking to do a new build or deep retrofit (which is where we've found most players in this space), they were great at meeting us where we were and helping us figure out what we *could* do. So far they have helped us in three areas: (1) producing a cleantech roadmap for our house, outlining projects we could undertake over the coming years and suggested sequencing, which was extremely helpful so we could know where to start and what interdependencies to be aware of, (2) conducting an energy audit so we have more detailed steps to increase our energy efficiency, and (3) assisting us in purchasing air source heat pumps to replace our gas furnace. We have enjoyed working with them because they are very knowledgeable about the space, give honest advice about what is and isn't worth it for our property, and are generally lovely people.

The process was simple and straightforward. I got my online quote, they came and confirmed measurement, and came back when the glass was ready to install it. Everything was done as described, I was very satisfied with the experience.