Glen designed, fabricated, and installed my kitchen about ten years ago. Within the first 18 months, the paint finish started to crackle near the oven, on an end panel, and on the hood cover for the fan. He told me it was the "glaze or lacquer" and told me to remove my oven and he would replace the oven area and end panel. I had the oven removed and reinstalled at a cost of $250. I offered to split this cost with him in half and he refused. I was being generous. There was no reason I should have to pay any of that cost since the oven removal was due to his faulty workmanship. So I paid it all and these crackled areas were replaced. Then almost two years later, the end panel crackled again. My fan hood cover is now completely crackled. Other areas of the kitchen have not withstood the test of time either. The fronts of two of my drawers have cracked down the center and many of the drawer track systems have had to be replaced/repaired. My island was also not properly secured to the floor so it is constantly moving. One of the kitchen repairmen who came to repair my drawers showed me other instances of poor installation/ workmanship on the door fronts, and drawer mechanisms. He also pointed out design flaws where corners were cut to increase profit on the price quoted, but did not maximize space and created hard to reach storage areas. I am not interested in having Glen back to repair his mess since I don't trust his workmanship, advice, or repairs. So I am spending additional money to repair his errors or lack of quality on a regular basis, as things break down.
The bottom line, if you want a kitchen that looks good for longer than a few years -stay away. Otherwise, I can guarantee you will be forever spending money repairing their mess- until you get a whole new kitchen. It isn't an accident that all the other positive reviews posted here do not speak to the durability of the kitchens, and that is because the reviews were posted shortly after installation.
(By the way, the den wall unit they designed, fabricated, and installed is not doing much better. I have had to have the drawer tracks replaced and the door fronts are splitting as well. Fortunately, many are high up so most guests don't see the cracks.)
