I purchased a wine fridge that broke down. To tell the whole story would take pages, but suffice it to say that it has been 6 months of back and forth with Caplan's and the manufacturer and I still don't have a working fridge. The manufacturer discontinued the product and issued a credit, such that I have been asked to purchase a new unit at full cost including profit for both the manufacturer (Avantgarde) and Caplan's. Does that seem a little unsavoury??? Now no one is returning my calls. I know we are in a pandemic, but they are working and you would think this would be a priority given how badly it has been botched. Steer clear!!!
- Approximate cost of services:
- $1,300.00
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