Bob Lamky in Niagara Falls

I needed a new gasket for my clothes washer. When quoted the $285 for labour, the technician said it was a very long and difficult job. He was in and out in LESS than one hour. He also said he gave us a $100 discount, which he never did. When he initially quoted over $600 for parts and labour . My wife asked if he was negotiable, and he said no. I am furious that I was misled about how long this job would take and the extreme amount of money I paid for less than an hour's labour. When I complained to the head office, they said that this was the technician's rate and nothing could be done. I will never do business with this company again.

I have a 3.5-year-old Samsung over-the-range microwave. It started to only work when the door was held shut. The pleasant tech came and was not in my home for 10 minutes to inform me the part he had brought was to the right one and that I needed an entire new door. I have serious doubt that the part I the door couldn't be replaced but was told I need a new one. The door was over $180.00 all by itself. I decided to look at a new microwave and was told the Lincoln Appliance do not install these which is fine. My complaint is that the initial fee included them coming back to repair yet as they are not there is no credit on the initial fee charged which was $180.00 including taxes....a bit rich for 10 minutes I feel. Will look around next time