Laura, Toronto in East York

A violation tag required us to have the 18 month old Generac Generator relocated. Mark, from Platinum, arrived within an hour of my call to discuss the entire complicated process. He helped me complete forms which would have been challenging without his assistance. The contract was detailed, precise, and professional. When the work could finally be done, he was there to supervise and help the crew. They were prompt. professional, knowledgeable, personable. It was a miserable rainy day, but they had all the equipment including umbrellas to get the job done. Everything was completed beyond what was required. I have full confidence the job was done right this time and would recommend them without hesitation.

The drain/intake valve indicator on the Miele dishwasher showed a malfunction. After researching the problem I called Express Repair. Repair including the part cost a total of $588.53, including a 3% 'convinise fee' for a 16% total. It didn't make it through 1 cycle before ALL the signals beeped. 45mins late for the followup appointment, he couldn't repair the problem, then told me it needed a new motherboard, and something else, for a total of just under $1000. Obvious frustration not being able to repair the dishwasher was shown by tools being tossed around. The dishwasher was left with greasy fingerprints; the kitchen with a dirty and wet floor and sink. A certified Miele repair technician has been called. Seeing other reviews confirm smy experience with their service and lack of expertise.