I would call it renovation from hell. York General subcontracted my renovation to guy that did terrible job, didn't pay attention to details, was not coming on time, changing schedule etc. After numerous complains to Ronie and Mo they came to correct many mistakes (some were not possible to correct - like uneveled flor tiles) but left me with damaged tub that they wouldn't take responsibility for. When they were finishing they left some of the plastic film in tub so the damage was not evident. When I was cleaning tub next day I saw the damage and contacted them immediately. Decent contractor would take responsibiloty for evident construction damage to tub (later I found out other 7 small damages and scratches) They did not cover my new bathtub when tiling and retiling and pieces of tiles were falling into tub. Is this proffessional? After Covid-19 is over I have to call expert to advise and repair tub and I will seek reimbursment from York General Contractor. Damage on tub is on picture #1. Other pictures show very sloppy job done in my bathroom. I would not recommend anyone to use this company. Picture #1 tub damage - the biggest one Picture #2 tiles cut uneven under ceiling Picture #3 tile cut uneven around doorframe and the space just illed with grout Picture #4 this is how the corner looks
- Approximate cost of services:
- $4,900.00
- Company Response
Hello Lydia,
Thank you for the feedback. However, we took full responsibility of our crew for a couple mistakes which is normal and did everything and before delivery took the plastic film thoroughly out of tub so delivered it intact and you have checked everything - shower and down spout- then we got fully paid. Just the day after upon getting your message that you have problem in getting full cold water we dropped by after an hour and then adjusted it for you which took around 15 minutes. Being said that during that adjustment period the water was fully running and the tub was fully cleaned and washed which we had never seen any Damage or Hole which if it was during adjustment the water was leaking out from one of those holes and obviously we got noticed. You checked and confirmed everything is good so we left your house.
Next day you have announced those strange holes although we had already taken plastic film out thoroughly and checked everything together.
Upon our request to drop by a couple days later when we wanted to drop by to check you have stopped us because of your husband quarantined.
After more than two weeks you have asked us to stop by and check where I don't know after more than two weeks what's happened there on more important you got someone else to see it without letting us know. Actually, we did not know what was going on there.
As a gesture of goodwill we can send an expert to repair those holes if you agree and get happy.
We hope you find above description true and supportive.
Thank you again.
Ronnie & Mo