j.ryan.morris in Scarborough

We hired Moose Basements to complete a renovation of our basement last summer. They were completely professional from the start. The cost was inline with their estimation, the sales process was low pressure, and throughout the work any surprises or extras were identified in advance and discussed in a professional manner. Extra costs that came up were quoted and priced as not to exceed or at a flat rate that I agreed to. Moose Group picked up where an earlier Reno left off, and used all the existing framing, electrical, and rough plumbing. They also worked with us to get the permit closed at the end, which required some additional effort. Moose provided excellent advice to get everything done, inspected, and closed successfully. The early phases included interior design and fixture selection for the bathroom, paint colours, etc. Moose Group created drawings and 3D views to help visualise the finished product. The bathroom designs turned out just as they were on paper. Once work started, all the trades used were excellent (except one more on that below). Our assigned contractor and PM clearly have experience with many renovations and deal with trades regularly. Moose works with excellent trades, and we had very positive experiences with their drywallers, framers, electricians, tapers, plumbers and painters. Constant consultation with us continued throughout, from how to handle the spacing of railing posts, to closet requirements, to finishing of trim. We had one minor challenge with the subcontracted railing installers. They worked quickly but required substantial oversight to get to the level of quality that Moose expected. They ended up coming back 3 times, and finally the Moose team spent the day monitoring to ensure the final product met everyones expectations. Alexs patience with the contractors was impressive, and he got the results we expected. I would definitely recommend Moose for basement renovation. We have an old Toronto house with a lot of quirks, they were familiar with these situations and worked well to make everything work, align to code, and ensure permits could be closed.