Hello Kevin,
We are sorry to hear about your negative experience with our company, but I would like to clarify some things first.
1.The team leader was in a rush and a bit upset, it is only because the client's relative kept interfering with their work. She spent the whole time following the movers around, not two feet behind them, and standing in very close proximity to the movers when they were trying to do their packing, and unpacking duties. The mover did apologize after the move, not because he was told to, but because he felt a responsibility for his behaviour.
2.The client asked to reschedule a move several times as he couldn't move to the apartment on the original moving date. The storage price was ONLY $60 for a week, which is not a few hundred. We even offered a discounted rate as we understood the situation.
3.The client spoke with a sales representative during and after the move, she apologized for the inconvenience our mover behaviour might have caused and offered a $50 discount. The client accepted an apology and a discount and said he has no more problems.
4.We did a delivery on time and weren't late. The client rescheduled the move several times as he couldn't move to his apartment on an original moving date. Our moving coordinator was always responsive on time and scheduling the best date for the move for the client.
5.With long-distance moves, we ask to pay the full amount 1 hour prior to the unloading, which is clearly stated in our contract. We have sent and presented the contract before booking and you saw it on the day of the move. You signed and agreed. Yes, you are correct, we do charge a 2% Credit card services fee if the client is paying with a credit card. It's not ridiculous, all businesses do this. To avoid 2% of the Credit card fee, you were offered to pay using a debit card or sending an e-transfer.
6.Yes, we did offer $20 for the IKEA coffee table, which is worth $9.99. The client didn't accept our reimbursement, which was double the price of the coffee table. We couldn't compensate more than that.
Once again, please accept our apologies.
Yours truly,
Hercules Moving Company.