Atchadev in Brampton

Updated 5-Sep-2022: Tim responded with a text msg after the original review and provided a "firm" installation date of "week of August 15". Guess what? Since then no reply to my msgs. Highly considering the legal route this time! I have no doubt on Tim`s workmanship based on the previous and recent positive comments from other lucky customers however I do have concerns about his trustworthiness and professionalism. My order was placed 1 year ago (July 2021) and was told that due to supply chain issue, the door could take up to 12-15 weeks to be ready. I waited patiently until March 2022 (9 months later) but still no news from Tim. When I first reached out to Tim, in March 2022, he apologized for no communication and gave an install date for 3 weeks later. I took that day off from work and no show from Tim. He provided some excuses and rescheduled the install in another 4 weeks. I called him 2 days before the install for confirmation and booked another day off since he confirmed. As many of you have experienced, it was another no show and another vacation day loss for me. I made myself clear to Tim that this is unacceptable and he immediately provided another install date which was only 2 weeks away. He even provided 2 dates for me to choose to which I responded "You pick the date that you can confirm to install the door and I will make myself available". He picked Saturday which was ok as I do not work on weekends. No surprise, I have not heard from him since then. I made a deposit of $500 and have the receipt for it. I still need my garage door to be replaced and would prefer to have it done sooner. The color of the new door is a custom color and for that reason I would prefer to have it installed by Tim otherwise I would either get the door and find someone else to install or get a refund and go with another installer.