As usual, Reliance Gregg's does not disappoint. I had Seth come over to my home to sort out an electrical issue. As would be expected, he was professional, punctual, competent and got the job done fast. I would not hesitate recommending him or other professionals from Reliance Gregg's.
However, before the technicians can come to your home, they have to be booked through a central booking office in Ontario. This is where things go rapidly South. If one is looking for benchmarking incompetence, the booking office would be the gold standard. This office is working very hard driving away existing customers- the only reason I stayed was because of the stellar staff with Reliance Gregg's( in Saskatoon). A humble request to the management at the booking office- fix your problems before it sinks you. I think the staff at the booking office need better training with recorded calls being reviewed by managers and feedback provided to staff. More importantly, a booking office serving Western Canada might provide better service to those living here. In summary, I am happy to recommend Reliance Gregg's without reservation- provided you can book their technicians, after dealing with the centralised booking office who seem hell bent on providing unpleasant service because of ignorance or incompetence.
