HA! All the positive comments must be posted by employees or family members. Pavillion is ABSOLUTELY the WORST place to shop for furniture. We were told delivery would be 6-10 weeks...12 weeks later we still didn't have our funiture. When we inquired about the delay we got horrendous customer service; the staff hung up on us TWICE, the manager/owner blamed their supplier in China, they could not find our invoice, they never conducted follow-ups, they never give us an explanation or an apology and we could not get a refund. We finally got our funiture 18 weeks later!! Funny, they're so quick to take our money and give us exuses but they lack the fundementals in customer service. DON'T WASTE YOUR TIME AT PAVILLION.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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