Tom Franks in Dorchester

Recently, my 9 yr old rented water heater started to leak out the top of the tank.Fittings were rusting out. Sevice guy comes out and says yes,the tank needs to be replaced but the power vent piping is not up to code and needs to be replaced for $180. We moved into this house 4 yrs ago. We had a reliance water heater at my other house for 10 yrs and they had not made one service call.We were with them for 14 yrs and we have to pay for the piping? What a joke!. When we moved in to my newer house, reliance had the friggin nerve to charge me a $55 account set up fee. I said to the lady " $55 to change my address in their system from my old address to my new?" "Oh,sorry sir.Thats our policy" So i told her if im going to pay the $55 i want someone to come out and make sure the water heater at my new place is running efficiently. She said if it wasnt leaking,they wont come out. What a joke.$55 rip off. So of course i paid it. So anyway my wife called reliance about the vent piping to see if they would pick up the cost. NO! Definitely not! Cannot do it! I priced out a new water heater and installed it the next day. My wife called reliance and told them we wanted to cancel. The lady asked why and my wife said she was sick of their B.S and how they wouldnt replace the vent pipe for free. The lady said" Whoa, hold on. We might be able to help you out with that." Are you kidding me? Now they might help out? HAHA.What a joke. My wife said it was too late.We dropped the old tank off the next day because everyone knows that reliance will not pick up their own tanks. Another joke. Now we find out that they want $42 to close the account!!!!! Joke after joke after joke with this company. I am not going to pay it. I never signed anything with reliance so they can shove their $42 you know where. Do you really think that after my brand new water heater reaches the end of its life that i would even consider going with reliance again? When they do absolutely nothing for you and impose all these fees on you? Reliance is a joke and i ask everyone to not pay the $42 to close the account. I paid the BS $55 fee even though i didnt agree with it, but im not paying a fee to close my account. Send it to a collections agency Reliance. I have a great credit rating anyway. No more money from me. And my new water heater works great!!!!!