Mirella in Cambridge

After having denied for years since 2017 that a window Fenex sold me was defective, this company now admits that not only one but two of the windows I purchased from them are defective. Both windows have warped and one has caused water and mould damage in my daughters bedroom, which I discovered on Nov 30, 2021. Fenex refuses to pay in full for these damages, even though the first gap from warping appeared in 2017, a second one in 2018, at which time Fenex conducted adjustments to the window frame instead of replacing it.After finally admitting that two windows are defective in Feb 2022 they offered to replace them both and install them at no cost to me, only to go back on their offer this past May 20, 2022, adding that they are removing any and all warranty from the new replacement windows and that I now have to install them myself. They also demand to severe our business relationship and that I refrain from posting any reviews on their business on any platform whatsoever, ever.

I had Debline’s Landscaping install interlock in two separate area’s in the front of my house in 2013. One area remains perfect, and the other area started growing weeds immediately through and through. I kept emailing and calling the owner asking him to fix the problem. He never answered until I placed a complaint directly with The BBB. He then showed up to what I was hoping would be a real final remedy to the poorly installed job, but he only had a guy spread sand on top, which basically lasted one summer. I continue having weeds growing through and through the entire left front side of my side and this person refuses to take responsibility to redo the poor job he did on that one section of my lawn. I am beyond disappointed and outraged. I do not recommend Debline’s to anyone.

Fenex sales person sold me what he called triple glazed 16” window pane windows that would reduce outside noise completely. They are not. Right after the installation the noise level increased like never before. One window cracked with the cold and upon examination, the two outer glass panes seem to be approximately 3 mm in thickness, with a paper thin laminate in between, which cannot resist our Ottawa winters. Since 2013 we have had approximately SIX windows replaced for the same issue: condensation inside the window panes. It has been extremely inconvenient dealing with defective/cheap windows year after year for seven years! Fenex continues replacing bad windows with bad windows, until the warranty runs out, and then, I will be forced to pay the full amount to replace their poor quality windows with another company with quality windows, thus losing thousands of dollars! This is substandard customer service. After seven years of being patient with this company and the ongoing window issues, I do not recommend this company to anyone.