Our fibreglass pool project process began in late winter starting with seeking the right
contractor to take on our challenge and meet our needs. Elliot impressed us from the start
being well organized during the quote process (fast), answering our questions and making us
comfortable as a backyard transformation was the largest project for us to date. We decided to
sign with him as a result of our open and honest dialogue. Though COVID slowed things down a
bit, Elliot continued regular communications to keep us informed and to provide guidance,
whether it be related to city permit logistics, land grading challenges, working though design
alternatives, inventory availability and project commencement.
From the moment of first dig right to completion it was an amazing experience. As others have
expressed, Elliot was always reachable and there to address our concerns. We could only
imagine the challenges he must have faced as a business owner during this unprecedented
time. If there were any challenges that he faced, he spoke very little of this so it had no effect
on our overall experience. He was flexible in working with other contractors we brought in for
other work which was very important for us. His crew was amazing, very respectful, and eager
to do a great job and their craftmanship continues to impress us and friends/neighbours that
have dropped in to see the work. Fine-tuning our design along the way was no issue for Elliot
as he always accommodated, advised and guided us throughout the process.
We just want to say thank you Elliot to you and your team for making our many pencils to paper
dreams a reality. We had many laughs (and cries – not Edna btw) along the way but
nonetheless it was a great experience. Your openness, honestly and friendship made this
special for us.
