My wife and I live in East York, in an older house. The toilet in the guest bathroom backed up in to the bathtub. I called DrainWorks and scheduled an appointment the same day. Armando and another technican arrived and quickly figured out what the problem was: roots in the drain system and cracked pipes. Armando used the drain camera to show me exactly where the problems lay. He explained what my options were and the cost for each one. I didn't feel any pressure to get work done. I opted to have the external pipes replaced, a really big job. Walter was responsible for the digging and laying of the pipes. Walter and his crew arrived on time each day and got the entire job done in two days. They were really hard-working and did an excellent job of cleaning up the yard after they had finished. When the whole job was finished, Armando came back to check the work, using the drain camera to check our entire drain system. He also helped me to complete paperwork to apply for a $2000 grant from the city of Toronto. I would strongly recommend DrainWorks to anyone who has a plumbing problem, either big or small. John East York
- Approximate cost of services:
- $7,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
**Thanks John** We appreciate your review. At DrainWorks we always investigate the situation first to eliminate any misdiagnoses and remain as efficient as possible. The reason you felt no pressure from Armando is because the technicians at DrainWorks do not work on commission. They simply share the factual information with you, the homeowner so you can make an educated decision. Thanks again for your review.