Urbandale does not live up to its reputation and so called "high standards". A month after moving into our new home (after having our closing date pushed back 3 times), we experienced a sewer backup determined to be the result of negligent construction. As a result, items stored in the basement were damaged as well as trims, baseboards, drywall, carpet etc... Its been over a month and we still haven't been able to use our own basement! To top it off, we are out of pocket because Urbandale has refused to cover our contents damaged and increased hydro bill (heavy machinery was running 24/7 for a week). No apology was conveyed or compensation offered for the inconvenience of being displaced from our home and the stress caused on our family. Had high hopes for this builder but overall experience has been terrible! On top of the sewer backup, we paid for upgrades and have since discovered that some were not installed, but have not been offered any compensation for the errors. All Urbandale cares about is getting paid. There is no incentive to rectify issues or to deliver on a quality home that they can stand behind.
- Approximate cost of services:
- $550,000.00
- Company Response
Hi there. Urbandale Construction is committed to building a quality home of lasting value to our happy and delighted customers. As you know we have discussed this previously and offered you options to rectify the situation. There is more to the story than you have shared with the online community. We encourage you to reengage discussions with the Warranty Department. Thank you.