Poor customer service will not stand by their wrong doings. Stay away!
My experience with ARS has been horrific to say the least. They came in to fix an issue with my LG Dryer which was still under warranty. The technician fixed the issue however chipped the dryer glass door in the process. I did not realize the damage until 3 weeks after the crack started to grow. I immediately brought this to the attention of ARS. They contacted me a couple days later saying they evaluated my case and apparently the document I signed upon completion of work has a small disclaimer stating that I confirm there is no damage upon completion. I’m truly surprised at how ARS is engaging themselves with respect to this matter. Clearly customer satisfaction is not part of their mantra. I would suggest anyone performing paid work with ARS to engage a more reputable company. If you are performing work with them due to a warranty related issue please check and double check the technicians work before signing anything. I will be escalating this matter with LG as well. I have requested a call back from a manager but have yet to hear from them.
- Approximate cost of services:
- $0.00
- Company Response
Unfortunately it’s has been a month since we serviced your appliance, the technician did check for any damage before he left and requested you to sign that you acknowledged there is no damage as it our normal process. Unfortunately we can’t take responsibility for damage that occurs after 1 month as it can be many reasons especially if it is a door glass and our technician didn’t repaired any issue related to a door, therefore we can’t cover your request.