Reviews


First Review

8/10

Fred and his boys were hired to complete plumbing rough-in for our entire house as we gutted our house and added an extension. Fred was also hired to install all the PEX tubing for the in floor heating for our main floor, 2nd floor and radiator rough-in for the basement. Fred also completed the install of all plumbing fixtures in the house. The work was excellent and while not everything was 100% perfect, Fred and his boys came back to correct any issues and were great to work with. I was on-site for a lot of the work and Fred's employees were always great to work with.

Approximate cost of services:
$20,000.00
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10/10

I found Superior Crete Services on Kijiji and I have to say that a lot Kijiji Service companies are quite unreliable, don't show up, etc... however it was the wonderful photos of the great work Tom and Sebasian do that really stand out. We have an older 100+ year old home that had been poorly levelled previously and we planned on installing Dricore and Laminant and was hoping to not have to perform extensive shimming of the basement floor or have to deal with the horrible uneven baement flooring that most of these old homes are plagued with. Tom and Sebastian came quickly and with little notice, was able to get the job done. They first grinded down all the high spots, then applied a coat of primer. Finally, they mixed the self levelling cement and poured it throughout the entire basement flooring, slowly working the self levlling cement with a very large trowel to ensure a perfectly level result. The basement floors are amazingly level and I suspect only very minor shimming may be required and not due to thier work but due to previous levelling work. While the cost is not "cheap" by any means, it is quality and results that you pay for here and it was well worth it. Thanks again guys and keep on doing the good work!

Approximate cost of services:
$1,700.00
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Company Response

Thank you for the review and your business. Good luck finishing your basement!!

Tom

10/10

There is no such thing as a "perfect" renovation, especially not at the scale we were involved in along with all the complications fully gutting and renovating a 100 year old home and adding a 24 x 20 foot full addition (basement, main and 2nd floor @ 480sqft per floor). So why am I giving Chris and the good guys at Woodsmith Construction a 10? If everything was straight forward, then all we would be talking about is price, timelines and quality of product. IMHO, that is the bare minimum... How you deal with the suprises and unforeseen problems is really what definines the character and ethics of a Contractor. Sure there were issues and suprises and we've seen many articles and TV shows about the horror stories... but the main reason I stick to a 10 rating is that Chris ALWASY made it right. If there was something we were not happy about, Chris found a way to make it right, either by correcting it or finding an alternative. I probably have over a thousand E-mails and easily thousands of minutes of talk time with Chris. Chris was never "out of touch" and we talked many times a day. When Chris says "Hey, I want you to have what you want" he means it in the most genuine way and has shown us in action for the past 1+ years of working together. Chris is exteremely flexible with arrangements and allows you to source various solutiions as needed and does not force you into a fixed or "Woodsmith" only solution. Chris is very knowledgable with many years of experience (despite his young appearance) and definitely contributed to some of the design of our project even though we came to him with architectural designs completed and permit from the city - ready to build. We know most of Chris' workers and subs by name and have enjoyed working with the bulk of them and in fact we are still completing our basement as I write this and a detached garage will also be completed in the future. One final note about Chris is that he is genuinely "helpful" and wants to and I'd say even likes to help and educate. I was talking to him months before we signed the deal and he was never unavailble to chat, give pointers and educate me even though I may not have chosen him. Chris wants to educate the home owners and won't stand for artificially inflated prices that a lot of subs and other contractors push just because you live in a popular area.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Chris is definitely busy with many projects on the go. There is a lot of coordination that is required and at some point, it may make sense that another person be involved in capturing the small details and assist with coordination.
Any advice to offer fellow homeowners facing a similar project?
You must get involved. Mike Holmes doesn't say it enough in his books and he is absolutely right. The more you are involved, the more likely you will get what you want and paid for. Don't be afraid to ask lots of questions, your contractor is there to help you. Watch out for contractors who tend to quote higher prices just because of the area you live in. Be wary if the first question is "what's your address" vs. "what exactly do you need completed / can you send me your plans".
1 of 1 people found this review helpful.
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Company Response

Hi Garrick, thank you for your detailed review and it was a great journey with you to build your place. I am so happy to see you and your family enjoying your new dream home :)

Thanks,
Christopher B Smith
CEO Woodsmith Construction Inc.