Unfortunately, through some mix-up, our roof was started a month early. We were out of town at the time, so my knowledge is partly though the couple that we had let occupy our house at the time, as well as others in the neighborhood. I had expected a crew that Done Right was experienced with to do the job. Apparently they put a new crew on the job to start with. When they did not work out they relaced them with a second contacted crew. That did not work out either and they were apparently replaced them with an "inside" crew which finished the job. I have no idea whether it has been done correctly. There is one concrete thing that I am aware of which was not done in accordance with our agreement. The Done Right salesman indicated in the agreement that a proper number roof vents (eight) would be installed. This was not done. I have had no reasonable explanation and, in fact, suspect that no regard was had to this aspect of the job. It makes me wonder as to what else might not have been done correctly andin accordance with our agreement.
- Approximate cost of services:
- $8,000.00
- Company Response
We sincerely apologize for the problems you had with our services. A complete re-inspection of your roof confirmed that, despite the crew issues, the installation meets both our internal standards and the requirements of the Alberta Building Code. The ventilation requirements were over-quoted in your contract and the additional vents have been installed as per your request. We understand you may continue to have concerns about the quality of the installation, but we assure you we stand 100% behind our 10-year installation warranty. We are truly sorry that you were inconvenienced and frustrated and trust that we satisfactorily responded to your concerns. It is very disappointing when we occasionally slip up, but your feedback helps us in our quest for perfection. Should you have any further questions, please contact me directly and I will be pleased to help.