From my first meeting with Jay for an estimate, I could tell he was a genuinely good guy. Extremely knowledgeable, you could tell he knew his trade(s) well. Their quote beat 2 others we received, and based on the end results, I would have to assume the quality and value that was delivered by Jay, his brother Kyle, and his team's work also beat anything any of those other contractors could have done.
The work on our home may seem standard: new stairs and new flooring. However the previous owners of the home neglected to up-keep the home, to say the lease, leaving both our floors and main stairs extremely noisy, even when my children walked on them. The stairs in particular were actually (previously) done with such extreme poor workmanship, to the point there was no individual support for each step. We knew they were not safe, but Jay confirmed our suspicions and had a plan. Once removing the existing stairs, Jay, Kyle and their team secured sufficient support and reinforcement to each step, before installing the new step materials. Similarly, before installing the new flooring, he secured new screws directly into the sub-floor to reduce the noise when walked on.
Jay, Kyle and team would always ask our preferences and ideas first, when it came to design choices (stains, colours etc.). We would then ask for his input, and his recommendations would always incorporate what we asked. He was excellent in keeping his suggestions focused on the overall, big-picture perspective - so my advice is to listen to his, even if it contradicts your own. My staircase and new flooring could now be featured in a show-home magazine - our expectations were definitely surpassed, value was delivered, and all this within the original quote. Not to mentioned the 'dead silence' we now experience when walking on the stairs and floors. Quality and workmanship 'to the T.'
Thanks again to Jay, Kyle and the rest of the Sapphire team - I look forward to working with you again in the future, as soon as possible.
