These guys are terrible. We were with them for over 2 years. They told us we would own the equipment over the phone, then told us something different once we had signed the fine print (pages of it!) Twice over the course of two years, we accidentally set off our alarm, they did not call to check up on us to see if everything was alright in either situation. Finally after about 15 minutes later, WE called them to explain it was a false alarm. Their response "Ya, that's what we figured, so we didn't bother calling you." Both times we could have been held up at knifepoint. Horrible service.
- Approximate cost of services:
- $30.00
- Company Response
Hi, we are sorry to hear about your concerns. We have checked with all United Alarm staff members as well as the monitoring station, and all clients are supposed to get called every time the alarm is triggered, no matter what. If you didn’t receive a call, that is a major concern to us and we would like to look into the situation. United Alarm is a ULC (Underwriters Laboratory of Canada) listed company, which is a guarantee on the level of security monitoring you receive. If you could contact me directly at 403-261-8838 or email at renee@unitedalarm.ca, I would be happy to hear you issues and help to turn your experience into a positive one. It is disconcerting to hear of any customer having a less-than-satisfactory encounter with United Alarm, and we are committed to meeting and exceeding all of our client’s needs.