Two months ago Alberta Indoor Clean Air recommended that I needed a new furnace after I had an ignition problem with my old furnace. I agreed and the new furnace was installed in one day as promised. After the installer had left I noticed some deficiencies. The City then inspected and wrote a non compliance notice for the installation. It has taken four visits by the installer to fix these issues, three of these visits were required to satisfy the City Inspector that the flue gas system complied with the Verification of Compliance that the Installer had falsified and signed off after the initial installation. Recently on a cold night the furnace ran for the longest time since being installed, I noticed water running from under the furnace. I investigated and found the installer had not connected the drain pipe to the flue gas condensation tank, he had also left an unconnected electrical component at the bottom of the furnace. I informed the company by leaving a review on their site and followed up with a voice mail 3 days later, no one has called me back. I now doubt the initial diagnosis on the need for a new furnace and I have no confidence that the installation has been carried out safely. This lack of professionalism is completely unacceptable especially when it involves potentially lethal gas connections
- Approximate cost of services:
- $4,500.00