There are three chapters to this story. The first part was dealing with our designer Laureen who was attentive to our needs and presented a fantastic kitchen design. She walked us through the process of choosing colors, hardware and all aspects of the kitchen we wanted. We have recommended her to friends and will continue to do so. I would rate her a 5 out of 5. The next phase was the installer of the kitchen, Ben. He worked patiently and the kitchen was exactly as designed and looks awesome. The final part of the story is the disappointing and frustrating part, which is the after installation service. Trying to get minor repairs and finishes completed has been ongoing for almost a year (since Sept. 2018). The most recent visit for the service department was to replace a cupboard door that does not match the other doors. Had to escalate to another manager to get this resolved.
- Approximate cost of services:
- $20,000.00