I had a similar experience as Jenny D. I bought a vanity/counter from Bath City. They provided the wrong counter - it didn't accomodate the faucet I bought (which it should have based on my order). Counter was installed by contractor while we were out of town so we were unaware of the problem until after the counter was installed. Bath City was unapologetic, defensive and blamed me for not opening the box immediately (apparently it is too much to ask to assume they gave me the product I ordered and paid for and it is the obligation of the customer to ensure that they do their job) and our contractor (apparently he was supposed to read minds to know that what was in the box was not what we ordered). Their solution was to rip apart the counter/vanity that was already installed notwithstanding that this would have damaged the vanity. They refused to even consider any other solution. Ultimately their solution was to hang up the phone. I would not advise that you purchase from this store if you have any interest in receiving the product you pay for or receiving any level of professional service.
- Approximate cost of services:
- $400.00
- Company Response
This is in response to Adrienne’s review "Vanity Top by AM in Toronto". When you called to tell us that you were given the wrong top I immediately apologised and offered to come and personally replace the top for you with the right one.
For some reason you refused this idea--even though we assured you that we would take full responsibility for any damages--and we also assured you that we are fully insured and licenced. To quote your review you claim that "Their solution was to rip apart the counter/vanity that was already installed notwithstanding that this would have damaged the vanity"
It does not make sense that you were worried we would damage the vanity since you bought it from us we could have easily replaced it if we damaged it taking the top off.
You also wrote that "They refused to even consider any other solution."
You were demanding compensation and a new faucet of your choosing.