Reviews

8/10

In got all my ducts cleaned by Superior air duct cleaning services and was very satisfied with their work. They were very professional and gave me some good advise. The cleaned up after the job was done and recommended some good products for air filters. I would definately use them again

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Hi Yeounan,

Thank you for taking some time to write about your experience with our company. After a hard days work its nice to know that our efforts aren’t forgotten. I wish you a great summer and look forward to seeing you again on your next service.

0/10

Direct energy was called to fix my hot water heater that I was renting from them. The technicians came the next day and decided to change the existing water heater for a new one, as I had to call them a few times before for the same problem. They did the job and left but damaged my dry wall near the entrance to my basement. It has a big hole there now , and they did not even let my son know about it when they left. I called and spoke to the customer service person about it. She said that someone would be contacting me shortly , but no one has and it has been 2 months now. I am really upset about it and would not recommend them to anyone.

Approximate cost of services:
$0.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

I'm sorry you are unhappy with your experience. If you'd like us to look into this further, please feel free to send an email with the details to: CanadaHomeServices@directenergy.com. - Amy.

8/10

I purchased an American Standard pull out kitchen faucet in February of 2011 but after 6 months the swivel function of the faucet got bad. I spoke to the company and provided them with the proof of purchase, and within 10 days they sent me a brand new faucet. I was quite impressed with their customer service

Approximate cost of services:
$179.00
Was this review helpful?