Bought the set including the required frame and mattress platform in sept 2010. My wife and found it to be wonderful for about six months then had progressively poorer sleep experience. Lately neither of us can sleep through the night. Visited Ottawa store about 10 days ago. Salesman painted wonderful picture of ease of warranty claim process. Measure mattress sag with a stick and a ruler. Do the same with with mattress platform. Ours has the appearance of Lake Ontario on a windy day. After two conversations with warranty people in Toronto, our Temperpedic mattress doesn't,y yet sag enough to warrant replacement. And get this. It should not be an issue with our sleep experience that mattress support now has lateral hills and valleys 1" top to bottom every 8". Rep to inspect in 5 weeks. Hot dang. Using guest room for now. At the moment we can think of lots of reasons to buy a mattress anywhere else!!!! Stay tuned. We will keep posting on our Jim dandy warranty experience.
- Approximate cost of services:
- $2,800.00