Luigi in Okotoks

We moved into our new home and decided to paint with a good, durable product. The service at Carla's Windows and Walls was courteous and friendly and the staff is knowledgeable. When we had to go back for more paint several days later, the sales person remembered us by name and pulled up our file so we could get another gallon of the same paint. She even helped us find a coordinating colour for an adjacent room.

We wanted to change the carpeting in our family room, so we went to Home Depot. The service was courteous, helpful and prompt. They set us up with an installer who came to our home to measure the area, and within a week, we had a new carpet in place. It looked great and was installed very well. That's service!

We went to Cartwright lighting based on a recommendation. When we arrived, we were happy to find out that they were having a sale. We chose 6 vanity lights of varying size and price. The service was good until we wanted to see the lights prior to purchasing them. They opened each box and checked them very quickly, then resealed them and commented that they were all fine. We went home and noticed 2 fixtures had noticeable surface scratches and one glass globe was chipped. We brought them back only to get poor service. One was a discontinued item, so we were forced to go home with our original scratched item, because the only alternative was the damaged floor model. For the other one, we went through 2 boxes, all with slight flaws. Then the salesperson said she was only going to open one more box. Basically, even if it was damaged, she was not going to search for a proper one. She even went so far as to say, "well, it was on sale". It was disappointing to get such poor service from a high end place like this. Even if an item is on sale, I expect to get it in perfect condition. I would not pay any amount for a light fixture that is damaged. I would never shop there again.