Amo & Loretta Harnarine in Aurora

We had a rental contract for almost $150.00 per month with Reliance. Great service, good plan, but after 3 years we had to buy out these appliances for the total of over $8,000.00 as we sold our house and the new people did not want the rental agreement. Don't fall for this rental agreement. The fine print is so small you need a magnifying glass to read it. Please everyone, be careful of this door to door selling of Reliance Home Products. We paid a very high price for believing in them and not reading the fine print well enough. We fell for them hook, line and sinker. Bad judgement on our part. We feel that Reliance too advantage of us and took our money big time.

I am writing at this time to give my praises to Canadian Choice Windows and Doors and in particular Alex at the head office on Steeles Ave. W. We had this company install 8 windows, cut out and install 2 new windows where there weren't any and also cut out and install a full- length beautiful glass insert in our front steel door and transom. Last year (2016) I called Alex because some of the windows were changing colour. He informed me at that time, that during the years we purchased these windows from them, they did have a problem with the window manufacturers. He offered to replace the windows for us and one pane was replaced at that time. It was cold outside, so I told Alex that we could wait until the Spring time to have the others replaced. Today, May 31st, 2017, the other three window panes were replaced. Alex kept his word and all of these windows were replaced at no charge to us, which in my mind, is absolutely wonderful as we are over 70 years of age and have to pay attention to where our money goes. Alex arranged to have these windows made and installed with just two phone calls. One call just to make sure that he had the correct windows to be replaced. I want to tell you that last year, I had sent Alex some pictures of the windows involved and God love him, he kept those pictures and our conversations in a file and had them handy when I called him this year. My husband and I are very impressed with him and his ways. He is a wonderful man to work with and if you have any problems with your windows after installation, he is your go to man. My husband and I are very pleased and happy with this company and with Alex. We both highly recommend them to anyone who needs new windows. I personally found that everyone involved in this problem was very nice to me before, during and after all this happened. A wonderful Five-Star company for sure. Wonderful staff and I would say, that they are so fortunate to have Alex as one of their representatives.

Canadian Choice Windows installed windows for us in 2007-08.Up until recently, we have been satisfied with the job they did, especially with an employee named Pol. We had five windows , single, double and triple installed on the second floor of our home, one cut out and insert on our front steel door and also two cutouts and insert of two windows in our basement. All of the windows are casement. Our problem now is that one of the panes in the bathroom window has leaked and is all marred in between the two panes of glass. It looks terrible. I remember when a worker, not Pol, installed this window, I had to remind him to put in the insulation before installing the frame. He was not going to do this until I mentioned it to him. I was watching him the whole time. Now I realize that there is a space underneath this window where the frame and the bathroom tiles should meet. It was never filled in with any kind of caulking and is an eye sore now. I must admit that I didn't even notice this before because we had curtains and drapes hanging over this window. The window is over the soaker bathtub. I feel that the window has been installed in a crooked way, it doesn't look level to me. Anyway, my beef here is that to have this window replaced, we had to pay $90.00 to HomeTech Windows. Our salesman at the time of purchase was Alex Shou? I am not sure of the spelling of his last name. He is a very nice man and we enjoyed dealing with him. When this happened to the window in the bathroom, I called him and asked him how this can happen, he told me that when they installed our windows, they had bad experiences with the manufacturer of the windows. I may be wrong here, but I understood that these windows were warranted for life. I don't feel that we should have to pay for the replacement of this window. Also because of what Alex told me about the manufacturer. Their manufacturer at the time of our installation was no good and since then, they have changed manufacturers. They now deal with HomeTech Windows. I would very much like to hear from someone about this problem. I did write to Canadian Choice Windows but have not heard anything back from them. I would not recommend Canadian Choice to anyone because of this experience. I value your opinion on this matter. Loretta Harnarine animalhouse@bell.net Since writing this review yesterday, I received phone calls today from one of the owners of this company. He was quite upset with me that I hadn't talked to him about the windows. Obviously, I didn't speak with the right person as now things have changed. I had misunderstood a number of things regarding this issue., but we have now received a credit for the labour costs of re-installing the damaged window. Also, I was under the wrong impression of how and why this damage was done to the window. I have changed my rating of Canadian Choice Windows to 10 because i feel very happy to know that they do care very much about keeping their customers happy and content with their products and services. I am more than satisfied with what transpired today over the telephone. I was asked to send pictures of the window in question, which I have done. I feel terrible now that I wrote such negative comments about C.C.W., but I felt unsatisfied and that I was kind of misled the first time around. After speaking with Oleg twice today, I feel that my complaint has been heard and something is being done about it. I would highly recommend this company and their installers to everyone. The windows do look really nice still after all these years and it is totally satisfying to know that C.C.W. cared enough about my feelings to call me personally today. They want to keep me satisfied and content and they have done that very well. Loretta Harnarine

Two very nice young men came to our 4 bedroom, 2 storey house to clean our ducts etc. They both were very pleasant and polite and they explained to us exactly what they were going to be doing. We had a few questions and they answered them in a polite, knowledgeable way. They made sure we understood what they meant by show and tell. Both my husband and I cannot say enough about this experience. We will definitely get Vacumax Air Duct Cleaning to do our house again in a couple of years. We are very, very satisfied with the results of their work. They came in, didn't waste any time and got the job done. We highly recommend them. The owner of the company was also very polite when we called to book this appointment. Anyone would be satisfied with the job this company does.