John

EMPS responded to a post for services to investigate and correct water infiltration into the ceiling of a townhouse garage and down the exterior door to the point that the electric door opener could no longer be supported in place. The estimators were pleasant and we agreed that part of the ceiling would have to be removed, the source of the leak identified and stopped, and the ceiling sealed and restored so a new opener could be installed. What ensued was over six months of intense frustration at getting responses and actual work done, sloppy work practices on site and negligence with toxic materials and fumes that forced the occupants to move to a hotel for two days. EMPS gave repeated assurances that they would pay the hotel bill but have not done so. The so-called "completed work" (one picture) did not stop the water infiltration and was not accepted as satisfactory so the final payment was withheld; EMPS offered voluntarily to come to review and correct the situation. However, they have not responded let alone visited the site despite several repeated reminders. This and some others' reviews confirm a pattern of recurring frustration in dealing with EMPS, including lack of response to messages, excessive delays in getting work done, failure to show at agreed times to review the project or to do work, failure to honour undertakings to offset costs incurred due to their negligence, sloppy practices on the work site. We certainly cannot recommend this company based on this experience.