Joey in Vancouver

The short story: Six weeks and still waiting after salespeople, managers and delivery persons all made mistakes. It seems noone knows much about what tehy are selling, nor do they care to find out. The looooong story: We went in to replace a compact washer with something dependable, preferably European. We purchased an ASKO as advertised on the sale list. It turned out that this was a 240V washer but this wasn't listed so we were called back in to find something else. We decided on a Blomberg and arranged delivery. When the delivery guys showed up they noted that the plug for the washer was a European one, said it wouldn't work and sent the washer back. After calls and another visit we were told that it should work with an adapter but we'd have to find one ourselves. We got an adapter, dropped back in to check that it was correct and were told we were set to go. When the installation guys showed up the washer didn't work and they sent it back for a another one. The next attempt came and the new washer didn't work. It turns our they did not read the manual where it clearly said the washer should NOT be plugged into an outlet directly but only through the dryer. So we bought a new dryer, sold our old one and then were told there were no more dryers and we would have to wait . We got the run around for a couple of weeks when finally the salesperson delivered our dryer. However he left a shipping bolt in and the washer bounced all over the room tearing our sink off the wall. The installation guys came again, took out the bolt and said the stacking kit was wrong. Turns out they were wrong about the kit but it was attached wrong. Six weeks later and we are waiting for that to be fixed.