nicolas h.

My Rinnai combi boiler, which was installed by a different contractor, failed and was replaced under warranty by Rinnai. Due to difficulties with the original contractors that has nothing to do with Hawk, I reached out to Rinnai to recommend someone to install the replacement. Rinnai recommended Hawk Home Services to carry out the replacement installation. Tahla from Hawk came out personally, after hours, when his crew fell behind schedule due to unforeseen circumstances and was definitely more knowledgeable regarding Rinnai-specific installation than my original contractor. They completed the replacement in just around 2 hours and pointed out several deficiencies in the original installation, which jives with what was pointed out to me by a trusted friend who is in the trades, but lives too far to help me do the work. I would be confident in Hawk's abilities to take care of my Rinnai boiler should anything happen to it in the future.

I hired Mark from House Depot to upgrade our old combi boiler to a modern tankless combi unit in our condo townhouse. We had originally agreed on a Navien unit, but on the last day before the install Mark determined that the Navien was too tall to fit in the space that we had, so we agreed to switch the unit to a Rinnai instead for a bit more money. Mark went above and beyond as far as meeting my requests to have things plumbed so that no old plumbing lines were covered by new piping, and did a great job with the challenging, space-constrained installation. The resulting system layout was well done. When a couple of issues did crop up after the install, he came by promptly, prioritising us whenever we have no working heat, especially in the middle of winter. The issue turned out to be a seized circulator in the tankless boiler which was replaced under warranty by the mfg. One or two constructive criticism that I have is that the install did take longer than the original estimate we were given. I attribute this to two things: Mark's perfectionism and the space constrain of where the water heater must live and where the air intake/exhaust must go to in our condo townhouse. Still, getting an accurate estimate of project completion can be important when we as customer need to schedule other things around a project such as this.

Tom is methodical and very thorough in his work. He also took the time to explain all the issues he found in a neutral light and language that a layperson would easily understand. I'm reasonably confident that he found every issue a person could find in a non-destructive home inspection and would retain his services again in the future should I need to. Would recommend Tom to anyone looking for a home inspector in the GTA