John

Took a quite while to move between the various stages of consult to quote to plans to final delivery but admittingly this was during the peak of Covid lockdowns. We had to be on top of them for communications & updates. In the end we got a nice piece of Quartz at a fair price and they were able to keep it as 1 solid piece. Installers were friendly and did their best to take care during their install. Some parts to the sink were missing and they promptly brought it the next day.

Terry and his friendly crew arrived on time and ensured posts were straight and level. They ran string between end points and dug in the spots we had marked. Their posted pricing does not include a fixed price for 4x4 posts in larger 10" holes, however they did accommodate my request and put in a base of gravel which I supplied. End price was only a few dollars more than others average price. Remember you will have some mounds of dirt you'll need to do something with.

We had a large street facing fixed window whose seal had failed -- even though it was only 1 window, Alex came for a quote quickly, offered us a better window combination (that now opens) for a good price. They were able to closely match the colour of my existing windows. They paid close attention to the measurements and details needed to ensure consistency with the existing window on top. Alex kept us informed about the project timelines and install date. Installers came when they were scheduled, completed the work and cleaned up afterwards.

Contracted Encore to paint recently installed wainscotting and freshen up hallways and a few other rooms (walls and trim) Quoting process was efficient - Jon took the time to review the scope of work and turn around an estimate quickly after scheduling a visit. We had two painters over 4 days and they were respectful of our property and did an excellent job and checked in regularly on progress and any clarifying instructions. What was missed was a final walkthru and ensuring 'full return to normal state' (ie: reinstall of certain items) by the project manager/foreman who did not come visit at the conclusion of the work. I would still recommend and use them again.

Richard came out on two occasions to quote and assisted in choosing the right kind of materials - even made the extra effort to find what we were looking for to match our existing trim. He was transparent about the different options and price points. Overall pricing was fair and he was personable while working. He provided us good advice and frequently checked in on what we wanted for finishing touches and ensuring we were satisfied. He kept mess to a minimum and used protective mats around the house. Cleaned up when done and happily provided us the leftover materials. Virtually no flaws and very satisfied with quality of work All nail holes were filled which made painting straightforward afterwards.