I ordered dining set at Bad boy Dundas store. the hutch was broken very badly. Called customer service, she said will call back when it's ready. It has been about 2 months. Nobody called back. So I called again, still not ready yet. and no fund.
- Approximate cost of services:
- $4,000.00
- Company Response
Dear Cherrie,
We realize that when one of our customers makes a purchase with us, they are excited to receive their new items.
It is regretable that your new hutch was received with damages, as our goal is that everything arrives perfectly.Unfortunately, if an item is received damaged and it is irreparable, and replacement piece is not in stock - we need to wait for the arrival of the new product before being able to replace it for you.
However we do everything possible to keep our customers informed of any unforeseeable delays. If this was not done in your case we can only apologize and ensure we use your feedback to improve our services.
Please do not hesitate to contact our Customer Care department if you require any further assistance in this matter, one of our trained warranty specialist will be more than pleased to assist you. Our Customer care can be reached at 1-877-888-0050 #350 Mon-Fri 9am–6pm, and Saturday 9am-4pm.