Mike M

My wife and I purchased a quick possession Parkwood home located in Rosenthal on June 2018 and took possession October 2018. The sales process was relatively easy and painless with Claudine, I would give sales process a 9 out of 10. Fortunately, we caught the build early enough where we could still make interior selections (floor type/colour, paint colour, appliance selection, some upgrades etc) and dealing with Dustin was relatively painless, although he seemed impatient at times in person, he was thorough and responded in detail to our emails, I would say this part of the experience was 10 out of 10. We had a problem with the concrete pour of our driveway, that made us seriously question the quality of the workmanship at parkwood. They took it upon themselves to address the issue and fired the contractor they were using to pour their driveways and hired a new one and re pour it. So far so good. Took possession of the home and had our walk through, the area manager who did the walk through Adrian, didn’t seem to have a huge interest in our happiness with the house, we were just another number to him and he wanted things to move along as quickly as possible. There were many deficiencies with the paint upon possession day and he reassured those would be taken care of in the following week. There were paint marks on the hardwood floor as well that we still have to this day in some spots. The painters came back and tried to fix as many deficiencies as they could, but still missed many, they had to come back again. Finally, they fixed most, but still till this day there are several areas of deficiency. I would say the paint process is about 5 out of 10. Plumbing/hvac rating: so far, everything works 10 out 10. Electrical: everything works, 10 out of 10. We had some issues with a floor that squeaked in the bonus room and 3 other spots in the house. The issue was not resolved at the 1 year warranty mark. To Parkwood’s credit, they did acknowledge the problem and “try” and fix it, but it didn’t solve the problem. I was able to get in touch with the Vice President (through this review) of marketing who took ownership of the problem after the 1 year mark. The owner of Parkwood also came to our house to personally address the issue with some of his top staff members, including an area manager Steve. They addressed the issue, acknowledged the problem and apologized. Within less than one week the issue was resolved. No more squeaks in the bonus room. It was satisfying knowing that the company acknowledged the problem and took ownership of it.