Reviews

0/10

Wanted 20x20 garage basic detached no heat or water just electricity. Budget 25 - 30K Presentation was impressive gave them $5000 deposit Took 7 weeks to get plans others had in 48 hours with price. Things went downhill fast after they had deposit misrepresentation of process was evident. They said they could get best prices from trades people due to their ongoing projects not true they quoted double rate for excavator I had to tell them who to call. Bottom line they could not get or coordinate workers quoted me double my price. Refusing to give portion of deposit back, refusing to give list of quotes they say they have worked on, not returning emails. I spent 7K and only have a partially paid permit. If I went with local choice would have my garage now!

Approximate cost of services:
$30,000.00
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0/10

Calgary to Vancouver Island 1. Packing and unpacking sloppy 2. Refused to set up shelving that they disassembled at origin causing damage to garage door and my husbands shoulder and almost a fatality if he would have been alone - irresponsible unloading 3. After they have your money they will not talk to you Daisy at Highland is nice but has to escalate to another company Claims Carrie Capone who does nothing Campbell Bros Moving and Storage 4. Highland used United Van Lines for Transport - Claude was packer, Driver, unpacker did not know how to manage other workers or himself. Did not get a professional move :( They use a variety of company names but no one takes responsibility or ownership of problems

Approximate cost of services:
$18,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We would like to stress that the customer did have some concerns regarding the unpack, as she was not present during this process, but left to go to the Garage with her Husband. The Unpack crew ended up unpacking items she did not want unpacked. It is very important that the customer is present at all time during the unpack to give guidance. As a goodwill gesture we ended up sending another crew to pack these items up and hang the shelving as requested. The customer was very pleased and stated “ everything was awesome, the guys we sent were amazing!!! Totally happy with the setup of shelving and repacking of decorative ornaments. Everything was found except phones and charger for scooter. But the expensive stuff was all found. “
Carrie Capone helped to assist that this would happen and continued to communicate with the customer from the beginning through to the claims process via phone and email. We take pride in our moving companies and want to ensure our customers are receiving the best service.

Regarding the issue with the shelving, the customer was with the driver the whole time during the unloading process into the garage and at no time was it mentioned that he was irresponsibly placing these shelving pieces, rather followed the customer direction on where to place them. We would never want to put anyone at risk of potential injury.

As previously mentioned we regret our customer is unsatisfied with our settlement, however we hope the explanation provide will enable our customer to better understand our position.

10/10

Wow - Thank you Granite Guys we are loving our new countertops. I would highly recommend "The Granite Guys" to anyone. It has been an amazing home reno experience, from A to Z, all the staff were very helpful, and wonderful to work with, templating, install and plumbing perfect. So nice to have the new sink and faucett too. The Blue Pearl does go so nice with the oak cabinets. Thanks guys you are an awesome team :) Evelyn & Jim Bearspaw, Alberta

Approximate cost of services:
$9,000.00
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