Dan in Winnipeg

They were booked to move my mother on April 30 between 2pm and 6pm. They never showed, nor did they contact her, so she called them. It took them over two hours to call her back and rebook her for the next morning at 8:30am. Again, no show. She called again. The dispatch had no idea what she was referring to. They called back half an hour later to tell her that they were on their way. They offered her a discount. The quote was to bill 2-4 hours plus one hour of travel. They billed her for 7.5 hours and no reduction for the inconveniences caused. The head guy was verbally abusive to the two young boys he showed up with, so my mom was too scared to comment about the overbilling and just paid the invoice. The two boys also didn't have proper moving equipment, so they broke her antique oak TV cabinet and my digital thermostat. They have offered her $175 to fix her cabinet, but nothing else.