Tom

Had windows installed in May 2021. Crew showed up on time and were very friendly and profesional. 2 windows were installed with the wrong size screens which weren't noticed until the crew left . Called Nordik and they sent someone out after a few days who agreed that they were the wrong screens and should not have been installed. He said new screens would be made and installed. Heard nothing for about 5 months until I got a phone message saying the screens were ready and to call to book an installation time. A couple of calls and messages were placed back and forth between us with no install date confirmed. Waited about another few weeks and sent an email to try and get a date set up for the install. This was a week ago and I am still waiting for a call or email from them. It seems like customer service is not a priority when there are issues after the date of installation

Generally the work was good. The workers were polite and neat. We had a problem with a wire for our satellite t.v. was pierced and there are a couple of seams in the carpet that are not invisible. We had done all of the prep work ourselves, by removing the old carpeting and endless staples, to try and keep the install price low. With that in mind, we found the price for the installation expensive and non negotiable