DO NOT BUY FROM THIS COMPANY! I purchased vinyl plank from hardwood giant 3 years ago and had it professionally installed. Not only are many of the planks coming up, but several of them have also split and broken. I've been back to the store several times and finally spoke with the store manager Babar. After some back and forth he agreed to see what he could do and get back to me. It's been over a month and he is dodging both my calls and emails. I even contacted customer care-they promise to get back to you in 2 business days-and it's been weeks. My flooring is supposed to come with a 15 year commercial and lifetime residential warranty. This company is terrible! I am out more than a couple thousand dollars between flooring and installation and it all needs to be replaced. Horrible customer service!
- Approximate cost of services:
- $1,000.00