I lost power to half my house. I used Homestars to find an electrician. I called three. I left a voicemail at 1, was directed to email at the 2nd ( still haven't heard from them), and spoke to Sandra at AC Electrical. So, first plus for AC Electrical is that they have people dedicated to answering the phone during business hours. Sandra booked me for an appointment within 24 hours. Second plus, for AC Electrical, is they review their call requests quickly and assess the potential problem. Within half an hour of my call I received a call from Helen, an electrician at the company. She advised me to call Toronto Hydro to come and check my lines. She thought it was likely a problem outside my house. I really appreciated this advice and called my utility provider. In the meantime, Helen called back in 2 hours to see what T. Hydro had done. She advised that my appointment for the next day would be held until I advised otherwise. She told me to call the phone number at any time that night and leave a voice mail to let me know how things with Toronto Hydro had gone. I really appreciated the call as it made me feel I had their support and AC Electrical would be available until my problem was fixed, even if they didn't fix the problem. Toronto Hydro came within 6 hours and identified that one of the 100 amp fuses at my main had blown (who knew I had fuses! . . I have 2 breaker panels). This confirmed that the problem did require an electrician. However, Toronto Hydro did replace my connections and line to the street as they assessed the wires were very old. I'm very happy about that too. I left a voicemail for AC Electrical, texted photos of the fuse required and requested confirmation of when would come the next day. I received a text the next morning confirming an earlier appointment time and that they had the fuses in stock. Third plus for AC Electrical, Kyle arrived, during the stated apointment window, with the 2 fuses and got my electricity up and running quickly. He then went on to make recommedations on improvements to our electrical system. We plan to do renovations within the year. So, he wrote up a quote that included our plans and his recommendations. He was very knowledgeable and patient with all my questions. I would highly recommend AC Electrical!
- Approximate cost of services:
- $300.00
- Company Response
Anne, Thank you for the glowing review! We're primarily residential electricians and we try our best to be available to Homeowners when they need us. We have a great team of knowledgeable and experienced electricians who genuinely love what they do and this makes our processes so much smoother. We're very pleased that your experience with us was a positive one and we look forward to serving you again in the future. Thank you for choosing AC Electrical!