Frances Agro in Dundas

Becoming a morEnergy customer has been the biggest mistake I have made as a home owner. As a naive customer I was taken in by the smooth-talking salesman who knocked on my newly purchased home one day. He persuaded me to sign a contract entitling me to a new energy efficient water heater at a lower cost than I was currently paying for the old heater in my basement. Great. The new unit arrived promptly and was installed quickly. They even took the old unit away at no extra charge. Six months later I discovered water all over the floor of my basement. I called morEnergy immediately only to be passed from one operator to another, and no one was going to be able to help me out! After many frustrating calls over a period of 12 hours, I finally was able to secure a repair tech's services by 10 pm the following night: this after demanding to speak to a manager and threatening to have the unit removed and replaced by another service provider. It didn't seem to matter to anyone a morEnergy that I had young children at home in need of hot water. Keep in mind, this unit was brand new and the cause of the leak was a faulty tube within the unit. The entire unit had to be replaced. Imagine my surprise when less than four months later, I went downstairs to find water spraying out of the top of the unit: another flood. Again, it took me at least 12 hours to finally reach someone at morEnergy who was willing to help me. Again, it took an irate customer demanding to speak to a manger before I could finally secure some service. And because they didn't have a service technician to send out that week (yes, that week), I had to arrange my own technician to fix the problem: at my expense! Again, the problem was with the unit, though this time a repair was sufficient. Seems the rental costs do not include warranting the company's goods. Several years later I decided to sell my home and move elsewhere. The new home's water heater, thank fully, was not serviced by morEnergy. After many attempts to cancel my existing service prior to my move, I had failed to speak to anyone who was willing to complete the transaction. Apparently the company is eager to make your acquaintance and secure your business, but it is impossible to sever ties with them. I was re-directed to many different departments and personnel, I was provided with no less than four phone numbers to call: still I was unable to cancel the service. Finally I resorted to putting a stop payment on my bank account. But the crafty company circumvented that by changing the withdrawal amount (with no notice I might add), and the date of withdrawal. Amazing huh? It is not worth contracting with morEnergy. Their products prove to be poor quality, their customer service is abysmal, and their standard of practice unethical. I can not find anything good to say about this company.