Tim was quick to provide us with a quote and send us an invoice for a deposit of $700 which we paid with on line transfer in April. At that time he told us there was a supply back log but informed us in July that our garage door had arrived. Since then he has given us two dates when he would come and install the new door but there has been a no show in both cases. Tim does not answer our texts, his voice mail is full and does not pick up the phone. He randomly texts us e.g. saying he will install on the weekend and we wait all weekend but no one shows up and no responses either. We have used Tim's services in the past, our current door was installed by him but I am not sure what has happened. We are kept hostage as we can not go to another vendor as Tim has our deposit and there is no indication from him that we will install our door or he will respond to us. We have contacted BBB and our next step is to take legal action to have our deposit returned. We are really disappointed.
- Approximate cost of services:
- $700.00