Replace a defective water heater tank
I have been without hot water or heat for a week. Reliance has terrible, nonexistent service. 3 times men come out unprepared, unwilling to fix their mistakes, without proper equipment to do the job. It is Feb. and cold. My house is heated by hot water. My husband just got out of the hospital, needs open heart surgery and can't remove his bandages or shower, etc. Reliance doesn't care. The people on the phone are pleasant but ineffective. I would recommend you find another company to rent from. Also, I was told they wouldn't come out on a Sunday even though my husband just got out of the hospital and needed heat and hot water.
- Approximate cost of services:
- $200.00
- Company Response
I'm very sorry to hear about this experience Catherine and would like to help. Please email me at rmassingham@reliancecomfort.com and I will escalate this issue so as to have it addressed. Thank you. RM