I spent money with the relative big company claimed to have their own service people instead of oursourcing. I had lots of issues from contract setting up, to installation and even bill payment. When I called the sales person and asked for a check after installation, he said he would charge me. I was very surprised. I asked him this should be under warranty because I had problems with the installation. But he insist to charge. I gave up and said O.K. Please send someone over. I spent over $4000 and I want to make sure it works. I can spend another $100. However, nobody called me after to schedule anything. Whenever I called the company, the sale person was busy online. I wanted to find a manager to talk to. It shocked me that no manager was there to talk to. Not only they dealt with customers in his fashion. When I sent my payment to a finance company. The finance company said the sales person has not completed the financing procedure with them after almost 3 months. They have to send my cheque back and ask me to send to High Life Heating directly. I am a good customer. I am going to mail the cheque. But I am wondering is there any way to protect myself as a customer when I am not happy with the service at all.
- Approximate cost of services:
- $4,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?